Frequently Asked Questions

What kind of shape do I need to be in for these trips?

We promise you are not the first person to ask this! Our trips are definitely designed to be challenging and push you, but if you’re in generally decent shape you’ll be totally fine! It’s not a race—we take plenty of breaks (and trust us, you’ll want to so you can take in the views). If you have serious concerns please, don’t hesitate to contact us.

I’ve never even slept in a cabin, much less a tent. What do I do?

Relax, camping is a lot easier than most people think. We take plenty of people who have never been before and they all have a great time. Our experienced guides will ensure that you have a comfortable and fun first time!

I don’t have any gear.

Neither do most people—that’s why companies like ours exist. We offer great rental packages with top-of-the-line gear and can refer you to places in the city that rent as well.

What if it rains? What’s the weather policy?

Have you heard the saying, “There’s no such thing as bad weather, only bad planning”? It’s a good one. While we regularly pay homage to the rain gods, we can’t guarantee sunny days for every trip. Not to worry though, our experienced guides and top-of-the-line gear will ensure that you have a phenomenal trip, rain or shine. In the case of truly inclement weather where we feel the quality of the trip will be compromised, we will the cancel the trip and offer you a refund or a spot on a future trip. You will be informed of such cancellations at least 12 hours prior to your trip departure.

How far in advance should I book?

Well, our biased answer is book a month in advance so we can plan accordingly! But realistically, it’s best to book about two weeks before the trip to ensure you get a spot. We’re more than happy to take last-minute bookings, so long as there is room.

What if I have to cancel?

We understand that things come up and we want to be as accommodating as possible. For most trips, we will happily refund your money if you cancel up to fourteen (14) days in advance. If you cancel with seven (7) days’ notice, we can offer you 50% of your payment as credit on a future trip. Unfortunately, any cancellations made within seven (7) days of the departure date are not entitled to any refunds or credit.

For a full refund for ski trips and any trips that involve air travel, you must cancel at least thirty (30) days in advance. Unfortunately, due to hotel policies, cancellations made within thirty (30) days of the departure date are not entitled to any refunds or credit.

There are no refunds or credits available for cancellations on any international trips.

How do I redeem a credit or gift certificate?

Trip credits and certificates are good for one year from the issue date, provided there is room on the trip. Simply call our office at 212.609.2547 to redeem your trip. To ensure a spot, be sure to reserve early.